{"id":6073,"date":"2022-08-13T08:05:31","date_gmt":"2022-08-13T06:05:31","guid":{"rendered":"https:\/\/dandy.cpyhvdggxz.cfolks.pl\/warranty\/"},"modified":"2026-01-12T14:08:58","modified_gmt":"2026-01-12T13:08:58","slug":"warranty","status":"publish","type":"page","link":"https:\/\/dandyhorse.cc\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6073\" class=\"elementor elementor-6073 elementor-1291\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee93337 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee93337\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4bebe8\" data-id=\"f4bebe8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d97fae elementor-widget elementor-widget-heading\" data-id=\"6d97fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26768b7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"26768b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0208e19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0208e19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af35118\" data-id=\"af35118\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be097cb elementor-widget elementor-widget-text-editor\" data-id=\"be097cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">\u00a71 General Provisions<\/b><\/p><ol start=\"1\" data-path-to-node=\"5\"><li><p data-path-to-node=\"5,0,0\">Dandy Horse Sp. z o.o., with its registered office at ul. Jordanowska 2a, 04-204 Warsaw, hereinafter referred to as the <b data-path-to-node=\"5,0,0\" data-index-in-node=\"120\">Guarantor<\/b>, provides a quality warranty for its products, ensuring they are free from material and manufacturing defects.<\/p><\/li><li><p data-path-to-node=\"5,1,0\">The warranty is granted to the original purchaser of the product, hereinafter referred to as the <b data-path-to-node=\"5,1,0\" data-index-in-node=\"97\">Beneficiary<\/b>, and is non-transferable to third parties in the event of resale.<\/p><\/li><li><p data-path-to-node=\"5,2,0\">The territorial scope of the warranty protection covers the European Union.<\/p><\/li><li><p data-path-to-node=\"5,3,0\">The basis for processing a warranty claim is the presentation of proof of purchase (e.g., receipt, invoice, order confirmation). To exercise the <a href=\"https:\/\/dandyhorse.cc\/en\/lifetime-warranty\/\"><span style=\"text-decoration: underline;\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"145\">Lifetime Warranty<\/b><\/span><\/a> (specified in \u00a72, point 1a) after the initial 2-year period from purchase, it is also necessary to possess and present the <a href=\"https:\/\/dandyhorse.cc\/en\/wheel-passport\/\"><span style=\"text-decoration: underline;\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"286\">Wheel Passport<\/b><\/span><\/a> to verify the product&#8217;s service history.<\/p><\/li><\/ol><p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">\u00a72 Warranty Period and Scope<\/b><\/p><ol start=\"1\" data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\">The Guarantor provides:<\/p><ul data-path-to-node=\"7,0,1\"><li><p data-path-to-node=\"7,0,1,0,0\">a) <a href=\"https:\/\/dandyhorse.cc\/en\/lifetime-warranty\/\"><span style=\"text-decoration: underline;\"><strong>Lifetime warranty<\/strong><\/span><\/a> on bicycle wheels built with carbon fiber rims. &#8220;Lifetime warranty&#8221; refers to the lifespan of the product while in possession of the original owner, until its technical wear resulting from normal operation. The condition for exercising this warranty after 2 years from the date of purchase is the possession of the Wheel Passport.<\/p><\/li><li><p data-path-to-node=\"7,0,1,1,0\">b) <b data-path-to-node=\"7,0,1,1,0\" data-index-in-node=\"3\">2-year warranty<\/b> (24 months) from the date of purchase on wheels built with aluminum alloy rims.<\/p><\/li><\/ul><\/li><li><p data-path-to-node=\"7,1,0\">During the warranty period, the Guarantor undertakes to rectify physical defects (repair) or replace the defective part with one free of defects, free of charge.<\/p><\/li><li><p data-path-to-node=\"7,2,0\">The choice of the remedy (repair or replacement) is made by the Guarantor.<\/p><\/li><\/ol><p data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">\u00a73 Conditions for Maintaining the Warranty<\/b><\/p><ol start=\"1\" data-path-to-node=\"9\"><li><p data-path-to-node=\"9,0,0\">The validity of the warranty is conditional upon the correct installation of the wheels, their use with compatible components, and their use in accordance with the manufacturer&#8217;s intended purpose.<\/p><\/li><li><p data-path-to-node=\"9,1,0\">All service activities involving changes to spoke tension must be performed in accordance with professional service standards using professional tools, including a calibrated spoke tension meter (tensiometer).<\/p><\/li><li><p data-path-to-node=\"9,2,0\">The Beneficiary is obliged to notify the Guarantor of the defect immediately upon discovery.<\/p><\/li><\/ol><p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">\u00a74 Complaint Procedure<\/b><\/p><ol start=\"1\" data-path-to-node=\"11\"><li><p data-path-to-node=\"11,0,0\">A warranty claim should include a description of the defect, the date it was noticed, and the Beneficiary&#8217;s contact details.<\/p><\/li><li><p data-path-to-node=\"11,1,0\">The claimed product must be delivered to the Guarantor&#8217;s correspondence address (available in the &#8220;contact&#8221; section on the website). The product should be clean and properly secured for transport.<\/p><\/li><li><p data-path-to-node=\"11,2,0\">The cost of delivering the product to the service center is initially borne by the Beneficiary. If the claim is found to be justified, the Guarantor shall refund the documented and reasonable shipping costs (up to standard market courier rates) and return the repaired product at its own expense.<\/p><\/li><li><p data-path-to-node=\"11,3,0\">In the event of an unjustified claim (no defect or defect not covered by the warranty), the Guarantor returns the product at the Beneficiary&#8217;s expense.<\/p><\/li><li><p data-path-to-node=\"11,4,0\">The Guarantor will respond to the claim within 14 days of receiving the product.<\/p><\/li><\/ol><p data-path-to-node=\"12\"><b data-path-to-node=\"12\" data-index-in-node=\"0\">\u00a75 Exclusions of Liability<\/b><\/p><ol start=\"1\" data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\">The warranty does not cover:<\/p><ul data-path-to-node=\"13,0,1\"><li><p data-path-to-node=\"13,0,1,0,0\">a) Components subject to natural wear and tear (including but not limited to: bearings, bearing seats, freehub bodies, pawls, springs), unless their premature wear is a direct result of a material defect.<\/p><\/li><li><p data-path-to-node=\"13,0,1,1,0\">b) Mechanical damage caused by the user or accidental events (accidents, collisions). Such damage may be covered by the paid <span style=\"text-decoration: underline;\"><a href=\"https:\/\/dandyhorse.cc\/en\/crash-replacement\/\"><b data-path-to-node=\"13,0,1,1,0\" data-index-in-node=\"125\">Crash Replacement<\/b><\/a><\/span> program.<\/p><\/li><li><p data-path-to-node=\"13,0,1,2,0\">c) Damage occurring during transport organized by the Beneficiary.<\/p><\/li><li><p data-path-to-node=\"13,0,1,3,0\">d) Damage to wheels resulting from a collision or accident.<\/p><\/li><li><p data-path-to-node=\"13,0,1,4,0\">e) Failure to follow the guidelines in the attached <span style=\"text-decoration: underline;\"><a href=\"https:\/\/dandyhorse.cc\/en\/instructions\/\"><strong>manual<\/strong><\/a><\/span>.<\/p><\/li><li><p data-path-to-node=\"13,0,1,5,0\">f) Mechanical damage resulting from using the product in an environment inconsistent with its intended class and <a href=\"https:\/\/dandyhorse.cc\/en\/astm-classification\/\"><span style=\"text-decoration: underline;\"><b data-path-to-node=\"13,0,1,5,0\" data-index-in-node=\"113\">ASTM classification<\/b><\/span><\/a>.<\/p><\/li><\/ul><\/li><li><p data-path-to-node=\"13,1,0\">The warranty expires or the Guarantor&#8217;s liability is excluded in the event of:<\/p><ul data-path-to-node=\"13,1,1\"><li><p data-path-to-node=\"13,1,1,0,0\">a) Unauthorized structural or visual modifications.<\/p><\/li><li><p data-path-to-node=\"13,1,1,1,0\">b) Interference with spoke tension by persons without appropriate qualifications and service tools.<\/p><\/li><li><p data-path-to-node=\"13,1,1,2,0\">c) Continued use of the product after noticing a defect.<\/p><\/li><li><p data-path-to-node=\"13,1,1,3,0\">d) Lack of entries in the service book (Wheel Passport) confirming service activities, if they were performed outside the Dandy Horse service and affected the functioning of the wheels.<\/p><\/li><\/ul><\/li><\/ol><p data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">\u00a76 Final Provisions<\/b> This warranty does not exclude, limit, or suspend the buyer&#8217;s rights resulting from statutory warranty regulations for defects in the sold item (in B2B relations) or from regulations regarding the lack of conformity of the goods with the contract (in consumer relations).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty \u00a71 General Provisions Dandy Horse Sp. z o.o., with its registered office at ul. Jordanowska 2a, 04-204 Warsaw, hereinafter referred to as the Guarantor, provides a quality warranty for its products, ensuring they are free from material and manufacturing defects. The warranty is granted to the original purchaser of the product, hereinafter referred to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5508,"parent":0,"menu_order":22,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Warranty - Dandy Horse Wheels","_seopress_titles_desc":"We offer a lifetime warranty on wheels built with carbon rims and a two-year warranty on aluminum rims.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_jf_save_progress":"","iawp_total_views":180,"footnotes":""},"class_list":["post-6073","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/pages\/6073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/comments?post=6073"}],"version-history":[{"count":5,"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/pages\/6073\/revisions"}],"predecessor-version":[{"id":51903,"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/pages\/6073\/revisions\/51903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/media\/5508"}],"wp:attachment":[{"href":"https:\/\/dandyhorse.cc\/en\/wp-json\/wp\/v2\/media?parent=6073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}