Warranty
01. Dandy Horse Sp. z o. o. with its registered office at ul. Jordanowska 2a, 04-204 in Warsaw, hereinafter referred to as the Guarantor, grants a warranty for its products as free from material and manufacturing defects. The warranty is granted to the original purchaser of the product, hereinafter referred to as the Buyer, and is not transferable. Only a correctly completed wheel passport gives the right to warranty service.
02. The Guarantor grants a lifetime warranty within the European Union for bicycle wheels built on rims made of carbon fiber and for a period of two years from the date of purchase for wheels built on rims made of aluminum alloys.
03. During the warranty period, the Guarantor undertakes to repair the defective part of the wheels free of charge in accordance with the principles set out in this Warranty Card.
04. The condition for the validity of the warranty is the correct assembly of the wheels, use with compatible components and in accordance with their intended purpose.
05. The nature of the defects is assessed by a representative of Dandy Horse, who carries out the complaint procedure. The Buyer should notify the Guarantor of the noticed defect as soon as possible, however, the use of the wheels after its discovery is tantamount to the loss of warranty.
06. The condition for providing warranty services is the delivery by the Buyer, by courier, to the Guarantor’s correspondence address (this address is available in the “contact” tab on the store’s website) of the advertised wheels along with a complaint letter, wheel passport and proof of purchase. The costs of transporting the wheels to the Guarantor shall be borne by the Buyer.
07. In the complaint letter, the Buyer is obliged to include a detailed description of the defect and the date it was noticed. The Guarantor undertakes to consider and respond to the complaint within 14 days of its receipt. If the complaint is accepted, the Guarantor undertakes to deliver the wheels with the defect removed at its own expense.
08. The warranty expires in the event of: – any repairs by the Buyer or at his request involving a change in spoke tension without the use of a correctly calibrated spoke tension meter, – making any modifications to the wheels or changes to their appearance of a permanent nature, – using the wheels in improper operating conditions and not in accordance with their intended use, – damage to the wheels as a result of a collision or accident, – failure to comply with the guidelines contained in the attached instructions, – destruction or loss of the wheel passport, – destruction or loss of proof of purchase.
09. The warranty does not cover: – mechanical damage and external defects resulting from improper securing of the wheels during transport or storage, – defects arising from improper assembly or use and negligence of the Buyer, – malfunction of the product resulting from accidental events and operating conditions, independent of the Guarantor, – natural wear and tear of bearings and their seats in the body, freehub and the clutch mechanism located in it.
10. The warranty does not exclude, limit or suspend the buyer’s rights arising from the provisions on the warranty for defects in the goods sold.
11. This Warranty Card is the only document on the basis of which the Buyer can assert his rights under the granted warranty and is valid only with proof of purchase.
12. The condition for maintaining the warranty is to complete the service book contained in the wheel passport after performing any service activities outside of Dandy Horse.