Returns and compliants

Filing a complaint

To file a complaint, follow the steps below:

01. Complaint letter

Write a letter of complaint and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number and a detailed description of the product defect and the date of its discovery.

complaint letter

Remember to attach the wheel passport with proof of purchase. If the damage extends to the rim beads, include the tire and inner tube used when the damage occurred. In other cases, please deliver only wheels without tires, inner tubes, cassette, discs, valves, quickreelease skewers and computer magnet.

02. Shipping

Deliver the product under complaint together with the complaint letter in person or send it by courier to the following address:

Dandy Horse Wheels
Jordanowska 2a
04-204 Warsaw
Phone no.: +48798360370

The buyer covers the shipping costs of the wheels.

Returns

In accordance with the law, you have 14 days to return the goods. To withdraw from the contract and return a product purchased from us, please complete the return form below.

returns form

Wheels must be returned in the condition in which they were delivered to you: unused, with all additional elements, in the original packaging, and without any signs of mounting components (e.g. cassette, discs, tires, tubes, valves, counter magnet, etc.). The wheels must also be accompanied by a wheel passport and proof of purchase (receipt or invoice).

Please attach the completed return form to the shipment and provide your personal details and the bank account number to which we should return the money. The refund will be made within 14 days of receipt of the returned goods. The costs of returning the goods to our company’s headquarters are not refundable.

If the above conditions are not met, we reserve the right to refuse to accept the goods.

The product you wish to return, together with the above-mentioned documents and proof of purchase, should be delivered in person or sent by courier to the following address:

Dandy Horse Wheels
Jordanowska 2a
04-204 Warsaw, Poland
Phone no.: +48798360370

Wheelsets made for individual orders are not returnable. In the case of items manufactured according to customer specifications, point 3 of Article 38 of the Consumer Rights Act applies.

Thank you for your cooperation.

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