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Wheel Selection and Ordering

  • Wheels from the AR, G, and GR series are built on standard-weight rims, featuring grey decals applied under the clear coat, and laced with Sapim Race double-butted round spokes.

  • Wheels from the ARX, GX, and GRX series are built on standard-weight rims, featuring grey decals applied under the clear coat, and laced with aerodynamic Sapim CX-Sprint bladed spokes.

  • Wheels from the ARV, GV, and GRV series are built on lightweight rims, featuring laser-engraved logos, and laced with aerodynamic Sapim CX-Sprint bladed spokes.

  • Wheel models that are currently available have an active “Add to cart” option.

  • If you are interested in a model that is currently unavailable, please contact us – we will inform you of the estimated restock date.

  • The estimated lead time is automatically displayed on the product page after selecting all parameters such as rider weight limit, hub model, axle standard, and freehub type.

  • The lead time does not include courier delivery (2–3 business days within EU).

  • Yes, we can produce custom wheelsets outside of the main season when our production schedule allows greater flexibility. Please contact us via email.
  • All our wheels are taped with precision-cut tubeless tape of the correct width, ensuring they are tubeless-ready.
  • Valves are not included as standard. If you need them, you can add them to your cart. We will ensure the correct length and base shape are matched to your chosen rim profile. You can find the valves here.
  • After installing new wheels, you must always check and, if necessary, adjust your brakes and derailleurs. This procedure should be repeated each time you change wheels unless both sets are built on identical hubs.

  • Our wheels use the Center Lock rotor mounting system as standard.

  • If you prefer the IS (6-bolt) system, you will need an appropriate adapter, such as one offered by DT Swiss.

  • Detailed information about axle and freehub standards is available here.

Payments and Delivery

  • All accepted payment methods are displayed during checkout after adding products to your cart.

  • Detailed payment information can be found here.

  • Yes, we issue VAT invoices.

  • When placing an order through our online store, simply provide your EU VAT ID number, and the system will automatically generate a VAT invoice and attach it to your order confirmation email.

  • For in-person purchases at our workshop, please inform the seller that you would like a VAT invoice before making payment.

  • To find out the shipping cost to your country, add the selected wheel model to your cart, then proceed to the checkout page and enter your shipping address. The shipping price will be displayed once all shipping details have been provided.
  • We ship to many countries – you can see the full list after adding a product to your cart and proceeding to the checkout page. If your country is not on the list, please email us and we will do our best to arrange delivery to you.

  • Yes, you can pick up your order in person at our workshop in Warsaw, Praga-Południe, ul. Jordanowska 2a.

  • Contact details and a map are available here.

Warranty, Returns, and Claims

  • Our carbon wheels come with a lifetime warranty, while aluminum wheels are covered by a 2-year warranty.

  • For custom wheel builds outside of the standard offer, we provide a 2-year warranty covering both the purchased components and our wheelbuilding service.

  • The warranty covers all material and manufacturing defects.

  • It does not cover normal wear of consumable parts, nor mechanical damage resulting from improper use, incorrect installation, or damage during transport.

  • Full warranty terms are available here.

  • The Crash Replacement program offers customers a 50% discount on the repair or replacement of components damaged in accidents or unforeseen events not covered by the standard warranty, valid for 3 years from the date of purchase.

  • More details are available here.

  • Yes, we accept returns of wheels from our standard offer, provided they do not include personalized elements (e.g., colored nipples).

  • Returned wheels must be in perfect condition, unused, and show no signs of brake rotor, cassette, or tire installation.

  • Detailed return instructions are available here.

  • To submit a claim, please send a completed claim form via email. The form is available here.

  • Claims are processed within 14 days.

Hubs

  • We use Dandy Horse and DT Swiss hubs for our wheel builds.

  • Detailed information about hubs can be found here.

  • Yes, we accept custom orders for wheels with hubs outside our standard range, including models from brands such as Chris King, Onyx, Hope, and Erase.

  • We are also open to building wheels with hubs supplied directly by the customer, provided they are fully compatible with our rims. More details on building wheels from supplied components can be found here.

  • Yes, upon special request we can build wheels with a Lefty hub, a DT Swiss dynamo hub, or other similar hubs if provided by the customer.

  • Yes, we offer this option.

  • During the wheel configuration and checkout process, please note in the “order comments” field that your frame uses the Asymmetric Integration system.

  • Please provide the offset value in millimeters, as well as the manufacturer, model, and year of the frame.

  • When building AI-specific wheels, we take into account the possibility of later re-centering them so they can also fit a standard frame.

  • A direct comparison of hub noise is difficult, as it depends on many factors, the most important being rim material and depth, as well as the amount and type of grease used in the freehub mechanism.

  • Generally, the noise levels are similar, though the sound characteristics may differ slightly between the two hub types.

  • Yes, we can build wheels with Onyx hubs, which are known for their silent operation.

  • Please note, however, that silent Onyx hubs are relatively expensive and heavier compared to the hubs in our standard offer.

  • The usual lead time for wheels with Onyx hubs is 4–6 weeks.

  • Yes, all bearings used in our hubs come with seals designed to protect their interiors from dirt, dust, sand, and moisture.

  • However, no solution provides 100% protection against water ingress, so washing your bike with water can still damage the bearings.

Rims

  • The wheels in our range are built on rims whose profiles we have designed ourselves, in collaboration and consultation with experienced engineers in this field.

  • Based on these proprietary designs, production molds were created, to which we hold exclusive rights.

  • This ensures our wheels have unique properties and design, and no other cycling brand offers identical models.

  • More details about our rims can be found here.

  • Double Hook technology reinforces the rim edge on both the inner and outer sides.

  • These reinforcements are designed to protect the rim against damage caused by hard impacts, for example when riding in demanding terrain.

  • Additionally, the inner hook helps secure the tire bead on the rim, reducing the risk of it rolling off even at relatively high air pressures.

  • The internal rim width directly affects how the tire sits, which in turn influences key parameters such as grip, comfort, and rolling resistance. More details about internal rim width are available here.

  • The external rim width plays a key role in the wheel’s aerodynamic properties.

  • If your top priority is minimizing rotational weight, we recommend wheels with lower-profile rims.

  • If your main goal is improving aerodynamic performance and achieving a more striking visual appearance, higher-profile rims are worth considering.

  • Yes, our rims—like over 90% of carbon bicycle rims worldwide—are manufactured in China.

  • Carbon rim production outside China and Taiwan is on a much smaller scale, making such products several times more expensive.

  • If it is a priority for you to own rims produced outside China and you have the appropriate budget, please contact us – we will gladly prepare a custom offer tailored to your requirements.

  • While it is possible to buy rims through such platforms, their quality often leaves much to be desired.

  • Remember: not all rims are created equal, even if they look identical at first glance. Poor-quality rims may have uneven wall thicknesses, which can cause wheels to lose true during use.

  • When you buy Dandy Horse carbon wheels, you receive not only a high-quality product but also a lifetime warranty, a crash replacement program, and professional after-sales support.

  • Ordering from a Chinese platform means buying “blind,” with no certainty about the parameters or durability of the product.

  • However, if you decide to source rims independently, we encourage you to contact us – we will be happy to suggest which manufacturers and suppliers can be trusted to avoid disappointment.

Spokes and Nipples

  • We use spokes from the Belgian brand Sapim, available in aero (bladed) and double-butted round variants.

  • Each spoke model has unique characteristics that influence overall wheel performance.

  • For example, Sapim CX-Sprint spokes are an excellent choice for racers and riders seeking aerodynamic benefits, while the Race model offers a versatile balance between low weight and high durability.

  • To help you make the best choice, we’ve prepared a detailed [article on spokes] available on our blog.

  • By default, our wheels come with black spokes.

  • If you prefer silver spokes, please let us know when placing your order.

  • We also offer nipples in various colors, allowing you to further customize the look of your wheels.

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  • Standardowo w naszych kołach stosujemy nyple wykonane z aluminium ze względu na ich niską masę – trzykrotnie niższą niż mosiężne.
  • Na specjalne życzenie możemy zastosować nyple mosiężne, cechujące się większą odpornością na korozję i uszkodzenia mechaniczne.

  • We deliberately avoid using threadlock or chemical adhesives on nipples, as these make future truing more difficult.

  • Instead, on the wheel side with lower spoke tension, we use special self-locking nipples that prevent loosening.

  • The key factor is correct and even spoke tension across the wheel – this is the main safeguard against nipples working loose.

Tires and Tubeless System

  • Tire choice is highly individual and depends on many factors such as riding style, terrain type, weather conditions, and rider preference.

  • Each rider should select the tire model that best matches their own needs and expectations.

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  • Yes, all Dandy Horse wheels are fully compatible with tubeless systems.

  • Every wheel leaving our workshop is already taped with tubeless rim tape.

To precisely calculate optimal tire pressure based on rider+bike+luggage weight, tire width, and terrain conditions, we highly recommend using the pressure calculator available in this article.

Service and Wheelbuilding

  • We only service wheels that we have built ourselves.

  • We accept wheels for service only in cases requiring major repairs, such as hub, spoke, or rim replacement.

  • Routine maintenance, freehub servicing, or bearing replacement can be handled by any professional bicycle workshop. A list of workshops we cooperate with can be found here.

  • Please note: warranty requirements specify that spoke tension adjustments must be performed only by workshops equipped with a precise and calibrated tensiometer.

  • We recommend servicing wheels at least once a year.

  • For intensive use – e.g., racing conditions or frequent exposure to water – servicing should be done more often.

  • No, damaged rims are replaced with new ones.

  • We offer spoke replacement and wheel rebuilding, but we do not true wheels from other manufacturers. 

  • We have all the necessary tools to check wheels. Inspections are carried out on a “pay what you wish” basis, with donations going to a collection box supporting local animal shelters.